Terms of Service

Length of Move: 

 

all online estimates are approximate, and not guaranteed. We base them on our aggregate experience serving the similar households. Every move is unique in nature, and therefore we do not provide flat-rate estimates. Factors such as presence of stairs or elevators, distance from the residence to the truck parking area, driving time etc., affect the service time.

 

Service Minimums:

 

must be met in order to reserve a move. We reserve local jobs with 3 hours minimum requirement on most sub-peak days. 4 Hours are required on Saturday mornings, certain remote cities, and certain peak-days.

 

Household Appliances: 

 

We are not an appliance service company. We can reconnect and disconnect appliances, but we do not provide or carry liability coverage for re-connection of water and gas lines, pipes, and faucets. In the event when customers insist on re-connection of such lines, it is customers; responsibility to ensure that lines of washers, dryers, refrigerators and faucets are connected properly to avoid accidents. Additionally, we do not cover any mechanical derangement of appliances while transporting, unless external physical damage is caused by our movers.

 

Parking Tickets: 

 

Parking arrangements need to be made by the client, therefore tickets accrued due to the absence of parking permits and lack of adequate parking is to be paid by the customer. 

 

Walls and Hardwood Floors: 

 

Our movers will move heavy and bulky items such as Gun Safes, Appliances, Refrigerators and Pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversize furniture in narrow and tight hallways. Unfortunately, damage may result to floor and wall surfaces. If you wish to take this risk we will not be responsible for damage.

 

Plants: 

 

Our movers can move home and garden potted plants. We will protect and guard them to best of our abilities, however due to their fragile nature we cannot guarantee their intact arrival. Please note that heavy and bulky potted plants are subject to “heavy item fee”;

 

TV Mounts: 

 

We can remove your wall mounted TVs, mirrors, and artwork, but cannot mount them at the new location. Please consider hiring licensed building contractor or a handyman for such projects.

 

Flat TV’s: 

 

We will apply maximum safety precautions while transporting your LED and LCD TV’s, however require testing the TVs before and after the move. Please allow few minutes of your moving time to inspect and test the TVs prior to mover’s departure.

Payment Method: We accept cash, personal (local) and cashier’s (long distance) checks, and credit/debit cards. We do not accept pay pal. Hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary card holder must be present to sign the receipt on the credit card slip;

 

Extra Charges: 

 

Applicable charges are for: packing materials such regular boxes, packing paper, bubble wrap tape and plastic wrap,, heavy and bulky items such as, pianos, gun safes, etc., overnight and in-transit storage, double the driving time, and tolls.